TERMS AND CONDITIONS AGREEMENT – ‘Express Evictions’

This Agreement is entered into between the property Owner(s)/Landlord(s) (referred to as “The Owner”) and Express Evictions (referred to as “The Agent”), acting as the Owner’s agent for services provided and paid for.

1. Mortgage Approval:
If the property has a mortgage, the Owner must obtain any necessary consent from the lender(s) before proceeding.
2. Leaseholder Approval:
If the Owner is a leaseholder, the terms of the lease must be reviewed, and any required consent to proceed must be obtained.
3. Legal Costs:
The Owner is responsible for all legal costs related to the services requested by the Owner.
4. Liability:
While The Agent will use reasonable judgment in providing services, The Agent is not liable for any losses, outcomes, or legal costs arising from the services.
5. Termination:
This Agreement remains in effect until terminated by either party through written notice. However, The Agent may terminate the Agreement immediately if any action or omission by the Owner or the Owner’s representative frustrates or prevents the continued execution of the services.
6. Limitation of Liability:
The Agent will not be liable for any costs, loss of profits, loss of business, loss of revenue, property damage, loss of savings, or any indirect, special, or consequential losses.
7. Document Accuracy:
The Owner must carefully review all documents produced by The Agent for accuracy and report any errors immediately. It is the Owner’s responsibility to ensure all documents provided by The Agent are correct.
8. Court Hearings:
The Agent will, on behalf of the Owner, instruct legal representatives to attend County Court hearings as per the Owner’s instructions.
9. Refunds:
To request a refund for any service, the Owner must email info@expressevictions.co.uk within 7 days of the initial payment/order. No refunds will be provided after this period or under any other circumstances.
10. Refund Conditions:
The Agent will only issue a refund for services where an error or omission was made by The Agent. If incorrect information was provided by another party, no refund will be issued.
11. Refund Limitation:
Refunds are limited to fees paid directly to The Agent for services rendered. The Agent is not liable for any other costs or losses.
12. Legal Status:
The Agent is not a law firm or solicitor, nor do they claim to be. The Agent is not regulated by the Law Society or the Solicitors Regulation Authority (SRA).
13. Free Legal Representation:
Free legal representation in court is limited to one hearing, regardless of the outcome.
14. Free Initial Advice:
The free initial advice and case review are limited to a maximum of 30 minutes of the advisor’s time.
15. Authority to Instruct:
Anyone instructing or making payments on behalf of the Owner confirms they have the necessary permission and authority to do so.
16. Acceptance of Terms:
By making a payment for any service from Express Evictions, the Owner acknowledges and agrees to these terms and conditions.
17. Final Decision:
The decision of The Agent’s management is final.

1. PRIVACY POLICY (GDPR) AND COOKIESIntroduction
   1.1 We are committed to safeguarding the privacy of visitors to Express Evictions and users of our services.
   1.2 This policy applies where we act as a data controller concerning the personal data of visitors to Express Evictions and users of our services. This means we determine the purposes and means of processing your personal data.
   1.3 We use cookies on our website. Where these cookies are not essential for the operation of the website, we will ask for your consent to their use when you first visit.
   1.4 Our website includes privacy controls that allow you to manage how we process your personal data. You can use these controls to specify whether you would like to receive direct marketing communications or limit the publication of your information.
   1.5 In this policy, “we”, “us” and “our” refer to Express Evictions. For more details about us, see Section 12.

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   How We Use Your Personal Data
   2.1 This section outlines:
   (a) the general categories of personal data we may process;
   (b) where we obtain data that was not directly provided by you, the source and nature of that data;
   (c) the purposes for which we process personal data; and
   (d) the legal basis for processing.

   2.2 We may process “usage data,” which includes information about your use of the Express Evictions website and services, such as your IP address, geographical location, browser type, operating system, referral source, length of visit, page views, and navigation paths. This data is collected via our analytics tracking system and is used to analyze how our website and services are used. The legal basis for this processing is our legitimate interests in improving our website and services.

   2.3 We may process “account data,” which includes personal information such as your name and email address. You provide this data when using our services. This data is processed for the purposes of operating our website, providing our services, securing the website, maintaining backups, and communicating with you. The legal basis for this processing is the performance of a contract between you and us, or steps taken at your request to enter into such a contract.

   2.4 “Profile data,” such as your name, address, telephone number, email, gender, date of birth, and tenancy details, may be processed to enable and monitor your use of our website and services. The legal basis for processing is the performance of a contract or steps taken at your request to enter into one.

   2.5 We may process “service data,” including your name, address, telephone number, email address, and tenancy details, which you provide during the use of our services. This data is used to operate our website, provide services, ensure security, maintain backups, and communicate with you. The legal basis for this processing is the performance of a contract or steps taken at your request to enter into such a contract.

   2.6 “Publication data,” including any content you post for publication on our website (such as comments or reviews), may be processed to facilitate publication and manage our website. The legal basis for processing is our legitimate interest in the proper administration of our website and services.

   2.7 “Enquiry data,” which includes personal details you provide when contacting us about goods or services, may be processed to offer, market, or sell relevant goods or services. The legal basis for this processing is your consent.

   2.8 “Customer relationship data,” including your contact details and communication records, may be processed for managing customer relationships and promoting our services. The legal basis for this processing is our legitimate interest in managing customer relations.

   2.9 “Transaction data,” such as contact and payment details, may be processed to supply the goods and services you purchase and keep records of those transactions. The legal basis for this processing is the performance of a contract between us and/or steps taken at your request to enter into a contract.

   2.10 We may process “notification data” when you subscribe to receive email notifications or newsletters, to send you the relevant communications. The legal basis for this processing is the performance of a contract or steps taken at your request to enter into one.

   2.11 We may process “correspondence data” from any communication you send us, which may include content and metadata associated with communications through our website’s contact forms. The legal basis for this processing is our legitimate interest in properly administering our website and communications.

   2.13 We may process your personal data if necessary for establishing, exercising, or defending legal claims, whether in court, administrative, or out-of-court procedures. The legal basis for this processing is our legitimate interest in protecting and asserting legal rights.

   2.14 We may also process your personal data if necessary for obtaining or maintaining insurance coverage, managing business risks, or seeking professional advice. The legal basis for this processing is our legitimate interest in the protection of our business.

   2.15 We may process personal data where necessary for compliance with a legal obligation, or to protect your vital interests or those of another person.

   2.16 Please do not provide any personal data about others unless explicitly requested.

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   Sharing Your Personal Data
   3.1 We may disclose your personal data to any members of our corporate group as necessary to provide services and as required by law. Information about our companies can be found at www.expressevictions.co.uk.

   3.2 Your personal data may be disclosed to our solicitors, legal partners, insurance providers, and/or professional advisers for legal, risk management, or insurance purposes, or to establish, exercise, or defend legal claims.

   3.3 Financial transactions on our website may be handled by payment services providers. We will share transaction data with these providers only to the extent necessary for processing payments, refunds, and handling related complaints. You can access their privacy policies via their respective websites.

   3.4 We may disclose your personal data to comply with a legal obligation, protect vital interests, or defend legal claims.

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   International Transfers of Your Personal Data
   4.1 This section outlines when your personal data may be transferred outside the European Economic Area (EEA).
   4.2 The hosting of our website is based in the EU. Transfers within these jurisdictions will be protected by appropriate safeguards, such as standard data protection clauses approved by the European Commission.

   4.3 Personal data you submit for publication (e.g., reviews, blog posts, or comments) may be available worldwide via the internet. We cannot prevent misuse by others.

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   Data Retention and Deletion
   5.1 Section 5 outlines our data retention policies, ensuring we comply with legal obligations concerning the retention and deletion of personal data.
   5.2 Personal data will be retained only as long as necessary for the purposes for which it was collected.
   5.3 We will retain your personal data as long as required to provide services to you.
   5.4 Notwithstanding other provisions, we may retain your data if necessary to comply with a legal obligation or to protect vital interests.

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   Amendments
   6.1 We may update this policy by publishing a new version on our website.
   6.2 Please check this page occasionally to review any updates to this policy.
   6.3 We may notify you of significant changes by email or through notices on our website.

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   Your Rights
   7.1 Section 7 outlines your rights under data protection laws. Please consult the relevant laws and guidance for full details of your rights.
   7.2 Your key rights include:
   (a) the right to access;
   (b) the right to rectification;
   (c) the right to erasure;
   (d) the right to restrict processing;
   (e) the right to object to processing;
   (f) the right to data portability;
   (g) the right to complain to a supervisory authority; and
   (h) the right to withdraw consent.

   7.3 You have the right to access your personal data, including details of its processing and the recipients. We will provide a free copy of your personal data upon request, with additional copies subject to a reasonable fee.
   7.4 You have the right to have inaccurate personal data corrected and, where appropriate, to have incomplete data completed.
   7.5 In certain cases, you have the right to the erasure of your personal data. This applies if, for example, data is no longer necessary, consent is withdrawn, or processing is unlawful.
   7.6 You have the right to restrict processing if there is an issue with the accuracy of the data or if processing is unlawful but you oppose erasure.
   7.7 You can object to processing on grounds relating to your particular situation if the processing is based on legitimate interests or public authority.
   7.8 You can object to processing for direct marketing purposes, and we will stop using your data for this purpose.
   7.9 You can object to processing for research or statistical purposes unless necessary for public interest reasons.
   7.10 If the processing is based on consent or a contract, and is done by automated means, you can request your data in a structured, machine-readable format.
   7.11 If you believe our processing of your data violates data protection laws, you have the right to lodge a complaint with a supervisory authority.
   7.12 You can withdraw consent at any time where processing is based on consent. Withdrawal will not affect processing before that point.
   7.13 You can exercise your rights by notifying us in writing.

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   About Cookies
   8.1 A cookie is a small file containing a string of characters sent by a web server to your browser and stored on your device.
   8.2 Cookies may be either “persistent” (staying until their expiry date or deletion by you) or “session” (deleted when you close your browser).
   8.3 Our website uses cookies to ensure proper functioning and to analyze traffic.
   8.4 We may use analytics services like Google Analytics to help us understand user interaction with our website.
   8.5 Most browsers allow you to reject cookies, but doing so may limit certain features of our website.

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   Cookies that We Use

   9.1 We use cookies for the following purposes:

   • (a) Authentication – We use cookies to identify you when you visit our website and as you navigate our website.
   • (b) Status – We use cookies to help us determine if you are logged into our website.
   • (c) Personalisation – We use cookies to store information about your preferences and to personalise the website for you.
   • (d) Security – We use cookies as part of the security measures to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.
   • (e) Advertising – We use cookies to help us display advertisements that will be relevant to you based on your browsing activity.
   • (f) Analysis – We use cookies to help us analyse the use and performance of our website and services, such as how visitors interact with our content and services.
   • (g) Cookie Consent – We use cookies to store your preferences in relation to the use of cookies, ensuring that we respect your choices regarding the use of cookies on our website.

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   Cookies Used by Our Service Providers

   10.1 Our service providers use cookies, and those cookies may be stored on your device when you visit our website.

   10.2 We use Google Analytics to analyse the use of our website. Google Analytics collects information about website use through cookies. The information collected is used to create reports about the use of our website, and helps us improve the user experience.

   Google’s privacy policy is available here: https://www.google.com/policies/privacy/.

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   Managing Cookies

   11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:

   • (a) Chrome
   • (b) Firefox
   • (c) Opera
   • (d) Internet Explorer
   • (e) Safari
   • (f) Edge

   11.2 Blocking all cookies will negatively impact the usability of many websites, including our own.

   11.3 If you block cookies, you may not be able to use all the features on our website, such as login functionality or custom preferences.

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   Our Details

   12.1 This website is owned and operated by Express Evictions.

   12.2 Our office is located at:

   City Tower, Piccadilly Plaza, Manchester, M1 4BT.

   12.3 Our principal place of business is also at:

   City Tower, Piccadilly Plaza, Manchester, M1 4BT.

   12.4 You can contact us:

   • (a) By post: To the address given above.
   • (b) Using our website contact form: www.expressevictions.co.uk
   • (c) By telephone: 0800 118 4 118
   • (d) By email: info@expressevictions.co.uk

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   Data Protection Officer

   13.1 Our Data Protection Officer’s contact details are:

   Data Manager
   Express Evictions
   City Tower
   Manchester
   M1 4BT
   Tel: 0800 118 4 118

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   We are fully committed to complying with key regulations, including Consumer Protection, Financial Services, Anti-Money Laundering, Employment Law, Modern Slavery, Anti-Discrimination, GDPR, and UK Data Protection laws. This policy outlines your rights, our use of cookies, and how you can manage your cookie preferences.